Home / Terms & Conditions
Legal
The terms on which Milestone Ventures supplies prepared-meal manufacturing products and services.
Last updated: 1 January 2026
In these terms and conditions: “we”, “us” and “our” mean Milestone Ventures Limited, a company registered in England & Wales under company number 08630719, whose registered office is at Grove House Third Floor, 55 Lowlands Road, Harrow, England, HA1 3AW; “you” and “your” mean the customer placing an order or entering into a contract with us; “Products” means the prepared meals, dishes, components and related goods we manufacture and supply; “Services” means recipe development, private-label and contract-manufacturing services we provide; and “Contract” means the agreement between us for the supply of Products or Services.
These terms apply to the supply of our Products and Services and, together with any written quotation, specification or order confirmation we issue, form the entire agreement between us. They also govern your use of our website at milestoneventures.co.uk. We are a business-to-business manufacturer; our Products are supplied to trade customers such as retailers, foodservice operators, wholesalers and brand owners, and are not offered for sale directly to consumers through this website.
Where you deal with us as a consumer rather than in the course of a business, nothing in these terms affects your statutory rights, including those under the Consumer Rights Act 2015. Sections that would otherwise limit such rights apply only to the extent permitted by law.
We manufacture chilled and frozen prepared meals and dishes, including own-brand and private-label ranges, components and bulk lines. Descriptions, recipes, photographs and specifications are intended to give a fair representation of our Products but, because our work is bespoke, the exact formulation, weight, presentation and packaging of any Product will be those agreed in the relevant specification.
A quotation we give is not an offer and is valid for the period stated, or for 30 days if no period is stated. A Contract is formed only when we issue a written order confirmation or begin to supply against your order. Each order is subject to an agreed product specification covering recipe, ingredients, allergens, packaging, labelling, shelf life and storage. You are responsible for ensuring that any specification, artwork or information you provide is accurate, lawful and complete. Minimum order quantities and lead times may apply and will be confirmed for your project.
Prices are as set out in our quotation or order confirmation and, unless stated otherwise, are exclusive of VAT and delivery charges, which will be added at the applicable rate. Because our Products depend on ingredient and input costs, we may adjust prices for future orders on reasonable notice. Unless we agree credit terms in writing, invoices are payable within 30 days of the invoice date. We may charge interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998. Title to Products passes to you only once we have received payment in full; risk passes on delivery.
We will use reasonable efforts to deliver Products on the agreed date, but delivery dates are estimates and time is not of the essence unless expressly agreed in writing. We deliver to the location agreed in the Contract. You must ensure that suitable facilities are available to receive and store chilled or frozen goods immediately on delivery, in accordance with the storage instructions provided. You must inspect Products on delivery and notify us of any shortage, damage or defect within the timescales set out in section 7.
Because our Products are perishable food items, and many are manufactured to your bespoke specification, they cannot be returned simply because they are no longer required. You may cancel or amend a confirmed order only with our written agreement and may be responsible for costs we have already incurred, including ingredients and materials sourced for your order.
If Products are damaged, short-delivered or do not conform to the agreed specification, you must notify us within 48 hours of delivery (or, for defects not apparent on inspection, within a reasonable time of discovery). Where a valid claim is made, we will at our option replace the affected Products or refund their price. Where you deal with us as a consumer, your statutory rights under the Consumer Rights Act 2015 — including the right to goods that are of satisfactory quality, fit for purpose and as described — are unaffected.
We manufacture under a food safety management system based on HACCP principles, with allergen management and traceability appropriate to the Products supplied. We warrant that Products will, at the time of delivery, conform in all material respects to the agreed specification and be manufactured in accordance with applicable UK food safety law. You are responsible for the correct storage, handling, onward labelling and sale of Products after delivery, and for any claims, marketing or end-use decisions you make in respect of them.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, or for any other liability that cannot be limited or excluded by law.
Subject to the above, we are not liable for any loss of profit, loss of business, loss of contracts, or any indirect or consequential loss arising under or in connection with the Contract, and our total liability arising out of or in connection with any Contract, whether in contract, tort (including negligence) or otherwise, will not exceed the total price paid by you for the Products or Services to which the claim relates.
All intellectual property rights in our website, our standard recipes, processes, branding and content remain our property or that of our licensors. Where we develop a bespoke recipe or product specifically for you under a Service engagement, ownership of the resulting recipe and specification will be as agreed in writing for that project; in the absence of agreement, each party retains the rights it brought to the project. Any artwork, trade marks or brand materials you supply remain yours, and you grant us the right to use them as needed to manufacture, label and supply your Products.
Each party will keep confidential the commercial, technical and recipe information disclosed by the other in connection with a Contract, and will use it only for the purposes of that Contract, except where disclosure is required by law or the information is already in the public domain.
We are not liable for any failure or delay in performing our obligations where it is caused by events beyond our reasonable control, including supply-chain failures, shortage of ingredients, equipment failure, fire, flood, extreme weather, industrial action, epidemic or pandemic, or government action. If such an event continues for a prolonged period, either party may terminate the affected Contract on written notice.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force. A failure to enforce a term is not a waiver of it. You may not assign or transfer your rights under a Contract without our written consent. A person who is not a party to the Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce its terms.
These terms and any Contract are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with them. Before commencing proceedings, the parties will seek to resolve any dispute in good faith, and may agree to refer it to mediation. If you have any questions about these terms, please contact us at info@milestoneventures.co.uk or on 01273 360249.